Consumer refund and purchase cancellation dispute in Saudi Arabia

How we help with consumer refund and purchase cancellation dispute

• Evidence and document review

  Our review covers order, receipt, advertised return terms, delivery or defect evidence and refund correspondence. We identify what supports your position and what needs clarification or further evidence.

• Can I cancel an online purchase simply because I changed my mind?

  Article 13 of the E-Commerce Law generally allows cancellation within seven days after receiving goods or contracting for a service if unused and no benefit was obtained. Statutory exceptions include custom goods and certain accommodation, transport and food services. This right is separate from defect warranties; cancellation costs fall on the consumer unless otherwise agreed. Identify the reason for cancellation, purchase terms, delivery status and seller response. Separate statutory protections, contractual return promises and discretionary goodwill. A refund request should explain its factual basis rather than assume every purchase can be cancelled on the same terms.