Bank and customer disputes in Syria

How we help with bank and customer disputes

• Evidence and document review

  Our review covers bank agreement, relevant statement entries, instructions, complaint reference and the bank's response. We identify what supports your position and what needs clarification or further evidence.

• Does every foreign remittance have to be paid in Syrian pounds?

  The Central Bank’s 24 April 2026 clarification distinguished fast-transfer providers such as Western Union from other remittance channels. The announced Syrian-pound payout rule concerned the former; it did not make all transfers identical. Identify the provider, transfer date, original currency and written payout instruction, then verify any later rule for that channel. Identify the account, product, disputed entry and bank's written response. Reconcile the statement with your instructions and agreement. Separate a service complaint from an unauthorised transaction, financing default or external freeze so the request reaches the appropriate process.