Unauthorized bank transaction in the UAE

How we help with unauthorized bank transaction

• Evidence and document review

  Our review covers disputed statement entry, transaction alerts, bank complaint and response, relevant device or access history without credentials. We identify what supports your position and what needs clarification or further evidence.

• When should an unauthorized bank payment be reimbursed?

  For consumers covered by CBUAE Consumer Protection Standards, clause 5.1.1.47 requires reimbursement when the investigation finishes or within 30 calendar days of reporting or bank identification, whichever is shorter. Evidence of consumer fraud or gross negligence is an exception. Report promptly and retain the complaint reference; a disputed authorization requires assessment. Record the amount, time, reference and how you discovered the transaction, then contact the bank promptly through its official channel. Preserve alerts and the complaint reference without sharing passwords or security codes. A refund assessment depends on the transaction evidence and applicable process.