Consumer rights and ecommerce disputes in the UAE

What we cover in the UAE

We help online and consumer-facing businesses align commercial terms, checkout journeys, subscriptions, marketing, refunds, platform responsibilities and electronic contracting with UAE consumer, e-commerce, data and sector rules.

• Website and app terms

  We review the ordering, payment, delivery and cancellation journey, then draft customer terms that match the actual business model and allocation of responsibilities.

• Consumer notices and refund policies

  We review products, subscriptions, delivery and cancellation practices, then draft notices and refund terms that reflect the actual service and applicable consumer obligations.

• Marketplace and seller agreements

  We define the platform and seller roles, payment handling, fulfilment, complaints and liability, then draft terms for onboarding, operation and termination.

• Advertising and influencer contracts

  We review proposed claims, content approval, disclosure, intellectual property and payment terms to prepare an agreement and identify advertising compliance questions.

• Electronic signatures and records

  We examine the signing method, identity checks, consent and record retention to assess the evidence trail and prepare terms or recommendations for electronic contracting.

• Consumer complaints and enforcement

  We compare the advertised offer, order, delivery and complaint history to identify the disputed obligation and prepare a consumer complaint, business response or settlement.