Defective product and consumer claim in the UAE

How we help with defective product and consumer claim

• Evidence and document review

  Our review covers receipt and warranty, product description, defect photographs, inspection or repair records and seller correspondence. We identify what supports your position and what needs clarification or further evidence.

• Can defective or misdescribed online goods be returned?

  Article 7 of the Modern Technology-Based Trade Decree-Law gives consumers return or replacement rights in specified cases, including goods received defective, damaged, incomplete or contrary to the trader’s description. Keep the listing, invoice and delivery-condition evidence. The statutory grounds and exclusions must be checked; this is not an unrestricted change-of-mind return policy or an automatic refund for every online order. Document the product, purchase date, defect, normal use and seller's response. Preserve photographs and any inspection or repair history. Repair, replacement, refund and injury claims require different evidence; if the product appears unsafe, stop using it and seek appropriate assistance.