Cargo damage and transport claim in the UAE

How we help with cargo damage and transport claim

• Evidence and document review

  Our review covers bill of lading or consignment note, delivery exceptions, photographs, survey, invoice and notice to carrier or insurer. We identify what supports your position and what needs clarification or further evidence.

• How quickly should damaged international air cargo be notified?

  Where the Montreal Convention applies, Article 31 requires a complaint promptly after discovering cargo damage and at latest 14 days after receipt, in writing within that period. Record cargo receipt, damage discovery and dispatch of the complaint to the carrier. Check the route and applicable treaty first; maritime and road shipments follow different rules, and a notice deadline is not the court-action deadline. Trace the goods from handover through carriage and delivery, noting condition at each stage. Identify the carrier, contracting parties, transport documents and notice already given. Preserve packaging and survey evidence where practicable; liability and claim requirements depend on the transport arrangement.