Passenger compensation claim in the UAE

How we help with passenger compensation claim

• Evidence and document review

  Our review covers booking and ticket, itinerary, disruption notices, carrier response, assistance records and expense receipts. We identify what supports your position and what needs clarification or further evidence.

• Is the Montreal passenger-delay limit an automatic payment?

  No. For carriage and loss governed by the Montreal Convention, ICAO’s limits effective 28 December 2024 set the passenger-delay limit at 6,303 Special Drawing Rights per passenger. A limit does not prove liability or loss and is not a fixed cancellation payout. Preserve the itinerary, cause of delay and evidenced loss, and check applicable defences and any separate route-specific passenger rights. Identify the carrier, route, booking and reason given for cancellation, delay or denied travel. Preserve notices, assistance offered and reasonable expense records. Refunds, rerouting, assistance and compensation are different requests; eligibility depends on the route and applicable framework.